Privacy policy

At JENS CHOY, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or purchase from our online store.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect certain information, including:

  • Full name

  • Phone number

  • Email address

  • Shipping and billing address

  • Order details

  • Payment-related information required to process your order

  • Information you provide when contacting customer support

  • Website usage and browsing information

  • Device, browser, and IP address information where collected automatically by our website or service providers

We only collect information that is reasonably necessary to operate our business and provide our services.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders

  • Deliver your purchased products

  • Confirm your orders

  • Contact you regarding your order

  • Provide customer support

  • Process refunds, returns, or exchanges

  • Improve our website, products, and services

  • Prevent fraud, misuse, or unauthorized activity

  • Maintain website security

  • Send important service-related communications

  • Send promotional offers or marketing communications where permitted and appropriate

3. Order Information

When you place an order with JENS CHOY, we use the information you provide to process and deliver your order.

This may include sharing necessary information with trusted service providers such as:

  • Delivery and courier companies

  • Payment processors

  • Website and e-commerce service providers

  • Technology and hosting providers

We only share information that is reasonably necessary for them to perform their services.

4. Payment Information

Payments may be processed through third-party payment providers.

JENS CHOY does not intentionally store complete payment-card information on our own systems.

Payment information may be collected and processed directly by the applicable payment provider according to its own privacy policy and security practices.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Keep your shopping cart functioning

  • Remember your preferences

  • Understand how visitors use our website

  • Improve website performance

  • Provide relevant marketing or advertising where applicable

You may be able to control or disable cookies through your web browser settings. Disabling certain cookies may affect some website functionality.

6. Website Analytics

We may use analytics and similar technologies to understand website traffic and visitor behavior.

This information can help us understand:

  • Which pages are visited

  • How visitors interact with our website

  • Website performance

  • General visitor trends

Analytics information is generally used to improve our website and customer experience.

7. Marketing Communications

If permitted by applicable law, we may use your contact information to send you information about:

  • New products

  • Special offers

  • Discounts

  • Promotions

  • Store updates

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option included in applicable marketing messages.

8. How We Protect Your Information

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

9. Sharing of Personal Information

We do not sell your personal information to third parties.

We may share information when necessary with trusted service providers that help us operate our business, including:

  • Courier and delivery companies

  • Payment service providers

  • Website and hosting providers

  • Analytics providers

  • Marketing service providers

  • Customer support or technology providers

We may also disclose information when required by law, legal process, government request, or when necessary to protect our rights, customers, website, or business.

10. Third-Party Services

Our website may use services provided by third parties.

These third parties may have their own privacy policies and terms regarding how they collect and process information.

JENS CHOY is not responsible for the privacy practices of third-party websites or services that we do not control.

We recommend reviewing the privacy policies of any third-party service you use through our website.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If we become aware that personal information has been provided by a child without appropriate authorization, we may take reasonable steps to delete that information.

12. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Completing orders

  • Providing customer service

  • Maintaining business records

  • Resolving disputes

  • Preventing fraud

  • Complying with legal or regulatory requirements

When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal requirements.

13. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request information about personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

To make a privacy-related request, please contact us using the details provided below.

We may need to verify your request before taking action to protect your information.

14. Data Accuracy

You are responsible for providing accurate and up-to-date information when placing an order or contacting JENS CHOY.

If your information changes, please contact us so we can update our records where appropriate.

15. Changes to This Privacy Policy

JENS CHOY may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements.

Any changes will be posted on this page with an updated "Last Updated" date.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

JENS CHOY

Phone / WhatsApp: +92 323 2808238
Email: jenschoy.pk@gmail.com

We value your trust and are committed to handling your personal information responsibly.