Terms of service

Welcome to JENS CHOY. These Terms of Service govern your use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. About JENS CHOY

JENS CHOY is an online skincare and beauty store offering products including:

  • Facial & Facial Kits

  • Whitening Care

  • Cleansers & Face Wash

  • Serums

  • Other skincare and beauty products

Throughout these Terms of Service, "we", "us", "our", and "JENS CHOY" refer to our store.

2. Use of Our Website

By using our website, you agree that:

  • You will provide accurate and complete information when placing an order.

  • You will use the website only for lawful purposes.

  • You will not attempt to interfere with or damage the website.

  • You will not use our website for fraudulent, abusive, or unauthorized activities.

  • You will not reproduce, copy, distribute, or misuse our website content without permission.

We reserve the right to refuse service or restrict access to our website where reasonably necessary.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your device or screen.

  • Packaging may occasionally change due to manufacturer updates.

  • Product images may be for illustrative purposes.

  • Availability may change without prior notice.

  • We do not guarantee that every product description or image will always be completely error-free.

If a significant error is discovered, we reserve the right to correct it.

4. Skincare Products & Individual Results

Our products are cosmetic and skincare products.

Individual results may vary depending on skin type, skin condition, usage, lifestyle, and other factors.

Any product descriptions, benefits, or claims displayed on our website should not be considered a guarantee of specific results.

Customers should read product information and ingredients where available and follow the recommended usage instructions.

If you have sensitive skin, allergies, or concerns about using a particular skincare product, we recommend consulting an appropriate professional before use.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we may contact you to confirm order details where necessary.

We reserve the right to:

  • Accept or decline an order.

  • Cancel an order due to product unavailability.

  • Cancel an order where incorrect pricing or product information was displayed.

  • Cancel orders suspected of fraudulent or unauthorized activity.

  • Limit quantities purchased where reasonably necessary.

If we cancel an order after payment has been received, any applicable refund will be processed according to our Refund Policy.

6. Pricing

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing errors, typographical errors, or other inaccuracies.

If an order has been placed using an incorrectly displayed price, we may contact the customer to confirm whether they wish to proceed at the correct price or cancel the order.

Shipping and delivery charges, where applicable, may be added to the product price during checkout.

7. Payment

Customers are responsible for providing accurate payment and billing information.

Orders may be processed through available payment methods offered on our website.

We reserve the right to verify payment information and refuse or cancel an order where payment cannot be successfully processed or where fraudulent activity is suspected.

8. Cash on Delivery

Where Cash on Delivery (COD) is available, customers agree to provide accurate contact and delivery information and remain available to receive the order.

Repeated refusal to accept COD orders or providing false delivery information may result in restrictions on future COD orders.

9. Shipping & Delivery

We aim to process and dispatch orders within the timeframe communicated on our website or during checkout.

Delivery times may vary depending on:

  • Delivery location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Unexpected delays

  • Incorrect or incomplete customer information

Once an order has been handed over to the courier, delivery is subject to the courier's delivery process.

For more information, please refer to our Shipping Policy.

10. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are subject to our Return & Refund Policy.

Customers should review that policy before placing an order.

Generally, skincare and beauty products that have been opened or used may not be eligible for return due to hygiene and safety considerations.

Any eligible return request must comply with the requirements and timeframe specified in our Return & Refund Policy.

11. Order Cancellation

Customers may request cancellation as soon as possible after placing an order.

Cancellation may only be possible if the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Please contact us immediately if you wish to request a cancellation.

12. Incorrect Customer Information

Customers are responsible for ensuring that all information submitted during checkout is correct.

This includes:

  • Full name

  • Phone number

  • Shipping address

  • City

  • Postal code

  • Other delivery information

JENS CHOY is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

Additional shipping charges may apply if an order needs to be resent due to incorrect customer information.

13. Intellectual Property

All content on the JENS CHOY website, including but not limited to:

  • Logos

  • Brand name

  • Product images

  • Graphics

  • Text

  • Website design

  • Product descriptions

  • Other original content

may be owned by or licensed to JENS CHOY and may be protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, sell, or use our content for commercial purposes without our prior written permission.

14. Third-Party Links & Services

Our website may contain links, integrations, or services provided by third parties.

Third-party services may operate under their own terms and privacy policies.

JENS CHOY does not control and is not responsible for the content, policies, availability, or practices of third-party websites or services.

15. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of:

  • Maintenance

  • Technical issues

  • Server problems

  • Internet disruptions

  • Security issues

  • Other circumstances beyond our reasonable control

We reserve the right to modify, suspend, or discontinue any part of the website without prior notice where reasonably necessary.

16. Limitation of Liability

To the extent permitted by applicable law, JENS CHOY will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

We are also not responsible for losses caused by circumstances outside our reasonable control, including courier delays, technical failures, natural events, or incorrect information provided by customers.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

17. Prohibited Activities

You agree not to use our website to:

  • Commit fraud or any unlawful activity.

  • Attempt to gain unauthorized access to our systems.

  • Interfere with website security.

  • Upload malicious software or harmful code.

  • Copy or misuse our content.

  • Impersonate another person or business.

  • Abuse our customer service or ordering system.

  • Place fraudulent or unauthorized orders.

We reserve the right to take appropriate action against prohibited activities.

18. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, and protect personal information provided through our website.

19. Changes to These Terms

JENS CHOY reserves the right to update or modify these Terms of Service at any time.

Changes will become effective when the updated Terms are posted on our website.

Your continued use of the website after changes are posted means that you accept the updated Terms.

20. Governing Law

These Terms of Service shall be interpreted and applied in accordance with the applicable laws of Pakistan, subject to any mandatory rights and protections available to consumers under applicable law.

21. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

JENS CHOY

Phone / WhatsApp: +92 323 2808238
Email: jenschoy.pk@gmail.com

We appreciate your trust in JENS CHOY and look forward to serving you.