Shipping policy

Thank you for shopping withย JENS CHOY. We are committed to processing your orders carefully and delivering your skincare and beauty products safely.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Once your order is successfully placed, our team will process and prepare it for shipment.

Orders are generally processed within 1โ€“3 business days.

Processing times may be longer during:

  • Sales and promotional periods

  • Public holidays

  • High order volumes

  • Unexpected operational circumstances

We will make reasonable efforts to process your order as quickly as possible.

2. Delivery Time

After your order has been dispatched, delivery time may vary depending on your location and courier service.

Estimated delivery times are generally:

  • Major Cities: 2โ€“5 business days

  • Other Areas: 3โ€“7 business days

  • Remote Areas: Delivery may take additional time

These are estimated delivery times and are not guaranteed.

Delays may occur due to weather, public holidays, courier issues, incorrect addresses, high order volumes, or circumstances outside our control.

3. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout or communicated before order confirmation.

Shipping charges may vary depending on:

  • Delivery location

  • Order size or weight

  • Courier service

  • Promotional offers

  • Free-shipping campaigns

From time to time, JENS CHOY may offer free shipping on selected orders or during special promotions.

4. Delivery Areas

We currently aim to deliver orders to customers within Pakistan, subject to courier availability in the customer's area.

Some remote or restricted locations may have limited delivery availability.

If delivery is unavailable to your location, our team may contact you regarding an alternative delivery arrangement or order cancellation.

5. Cash on Delivery

Where Cash on Delivery (COD) is available, customers can pay the applicable order amount to the courier upon delivery.

Customers using COD are required to:

  • Provide a valid phone number.

  • Provide a complete and accurate delivery address.

  • Remain available to receive the order.

  • Pay the required amount upon delivery.

Repeated refusal of COD orders may result in restrictions on future COD purchases.

6. Order Confirmation

After placing an order, you may receive an order confirmation through the contact information provided during checkout.

We may contact you by phone, WhatsApp, email, or another available method to verify your order when necessary.

If we are unable to confirm an order, we may delay processing or cancel the order.

7. Tracking Information

Where tracking is available, tracking details may be provided after your order has been dispatched.

Customers can use the tracking information to monitor the status of their shipment.

Please note that tracking updates are provided by the courier and may take some time to appear after dispatch.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

Please carefully check:

  • Full name

  • Phone number

  • House/building number

  • Street/area

  • City

  • Postal code

  • Any other required delivery details

JENS CHOY is not responsible for delivery delays, failed deliveries, or returned shipments caused by incorrect or incomplete information provided by the customer.

Additional shipping charges may apply if an order needs to be shipped again.

9. Delayed Deliveries

Although we work with delivery partners to ensure timely delivery, some delays may occur.

Possible causes include:

  • Weather conditions

  • Public holidays

  • Courier delays

  • High order volumes

  • Traffic or transportation issues

  • Incorrect customer information

  • Unavailable recipient

  • Unexpected events beyond our control

If your order is delayed, please contact us and we will assist you in checking the shipment status.

10. Failed Delivery Attempts

The courier may attempt to deliver your order according to its delivery procedures.

If the customer is unavailable, does not answer the phone, refuses the package, or cannot be reached at the provided address, the courier may return the shipment to us.

If the package is returned due to customer-related reasons and the customer requests re-delivery, additional delivery charges may apply.

11. Refused Orders

If you refuse to accept an order without a valid reason, the shipment may be returned to JENS CHOY.

Customers may be responsible for applicable return or re-delivery charges.

Repeated refusal of orders may result in restrictions on future Cash on Delivery purchases.

12. Damaged Packages

If your package appears damaged when delivered, please inspect it carefully.

Where possible, take clear photos or videos of:

  • The outer package

  • Shipping label

  • Damaged packaging

  • Product inside the package

If the product itself is damaged, contact us within 3 days of receiving the order.

For more information, please refer to our Return & Refund Policy.

13. Missing or Incorrect Products

If you receive:

  • A product different from what you ordered

  • A missing product

  • An incorrect quantity

  • A damaged product

please contact us within 3 days of delivery.

Please provide your order number and clear photos/videos of the received package and products so that our team can investigate the issue.

14. Multiple Products in One Order

If your order contains multiple products, we may ship them together or separately depending on product availability, packaging, and fulfillment requirements.

If products are shipped separately, you may receive more than one delivery.

15. Order Changes

If you need to change your delivery address or other order details, contact us as soon as possible.

We can only make changes if the order has not already been processed or dispatched.

Once an order has been shipped, changes may no longer be possible.

16. Order Cancellation

Customers should contact us as soon as possible if they want to cancel an order.

Orders that have already been processed or dispatched may not be eligible for cancellation.

Please refer to our Return & Refund Policy for further information.

17. Delivery to Remote Areas

Some remote or hard-to-reach areas may require additional delivery time or charges.

If additional charges are required, we may contact the customer before dispatching the order.

18. Force Majeure

JENS CHOY will not be responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather

  • Government restrictions

  • Strikes

  • Transportation disruptions

  • Security situations

  • Internet or technical failures

  • Courier disruptions

  • Other unforeseen circumstances

We will make reasonable efforts to minimize the impact of such delays.

19. Contact Us

If you have any questions regarding your order or our Shipping Policy, please contact us:

JENS CHOY

Phone / WhatsApp: +92 323 2808238
Email: jenschoy.pk@gmail.com

Our team will be happy to assist you with your order and delivery-related questions.

20. Policy Updates

JENS CHOY reserves the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date.

By placing an order through our website, you acknowledge and agree to the terms of this Shipping Policy.